ShipHero × Fulfil
3PL PROVIDER

ShipHero

Connect with ShipHero for seamless 3PL fulfillment operations using a single source of truth.

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Overview

E-commerce brands choose ShipHero for efficient warehouse management and order fulfillment. Fulfil's native integration with ShipHero creates a single source of truth for inventory, orders, and shipments, ensuring seamless communication between your ERP and ShipHero's fulfillment operations.

Type: Direct 3PL Integration

Capabilities

  • Customer shipment fulfillment with tracking
  • Outbound internal shipments (transfers out)
  • Supplier shipment receiving
  • Inbound internal shipments (transfers in)
  • Real-time inventory synchronization
  • Order processing automation
  • ASN (Advanced Shipping Notice) support

Supported Actions

From Fulfil to ShipHero:

  • Send customer shipments for fulfillment
  • Send outbound internal shipments
  • Send supplier shipments for receiving
  • Send inbound internal shipments

From ShipHero to Fulfil:

  • Receive fulfillment updates with tracking numbers
  • Receive outbound internal shipment shipping updates
  • Receive supplier shipment receipt confirmations
  • Receive inbound internal shipment receipt confirmations

Best For

  • DTC E-commerce Brands: Direct-to-consumer brands requiring efficient fulfillment
  • Multi-Channel Retailers: Businesses selling across Shopify, Amazon, and other platforms
  • High-Volume Operations: Companies processing significant order volumes daily
  • Growing Brands: Businesses scaling their fulfillment operations
Setup Instructions

Step 1: Obtain ShipHero Credentials

Contact ShipHero to obtain your integration credentials:
- Refresh Token (see ShipHero Authentication Guide)
- ShipHero warehouse name

Step 2: Create ShipHero Warehouse in Fulfil

  1. Navigate to Inventory & Stock > Locations
  2. Click Setup New Location
  3. Select Warehouse and configure:
  4. Type: 3PL
  5. 3PL Source: ShipHero
  6. Structure: As required for your operations
  7. Click Create

Step 3: Create ShipHero Integration

  1. Navigate to Settings > Integrations
  2. Click Setup New Integration on the top right
  3. Select ShipHero as the Type from the dropdown
  4. Enter a name for the integration and click Next
  5. Enter the Refresh Token from ShipHero and click Connect
  6. Select the ShipHero warehouse from the dropdown
  7. Select the corresponding warehouse in Fulfil
  8. Click Save

Step 4: Enable 3PL Schedules

Configure automated synchronization between Fulfil and ShipHero:

  1. Scroll to 3PL Schedules section in warehouse settings
  2. Click + to add schedules for each action:

For Fulfillment:
- Send customer shipments: Sends assigned shipments to ShipHero (recommended: 15 minutes)
- Get customer shipment advices: Retrieves tracking numbers and marks shipments as done
- Send internal shipments (to shipping 3PL): Sends assigned outbound internal shipments
- Get internal shipment advices (from shipping 3PL): Marks shipments as shipped with tracking

For Receiving:
- Send supplier shipments: Exports draft supplier shipments to ShipHero
- Get inventory receipts: Marks supplier shipments as received
- Send internal shipments (to receiving 3PL): Sends shipped internal shipments for receiving as ASN
- Get internal shipment advices (from receiving 3PL): Marks internal shipments as done

  1. Select an interval for each schedule or enter custom timing
  2. Click Save
Features in Fulfil

Single Source of Truth

Maintain one unified view of inventory, orders, and shipments across Fulfil and ShipHero. Changes in either system automatically sync to keep data consistent.

ASN Support

Create Advanced Shipping Notices (ASN) in ShipHero for inbound shipments. Once the internal shipment is shipped in Fulfil, the ASN is automatically created in ShipHero for receiving.

Full Shipment Lifecycle

Track customer shipments from order creation through fulfillment with automatic status updates and tracking number synchronization.

Bi-Directional Transfers

Send inventory between your warehouses and ShipHero facilities with automated tracking and receiving confirmations for both inbound and outbound transfers.

Supplier Shipment Receiving

Send purchase orders to ShipHero for receiving. Once received, inventory automatically updates in Fulfil and becomes available across all sales channels.

Real-Time Inventory Sync

Inventory adjustments made at ShipHero facilities automatically reflect in Fulfil, maintaining accurate stock levels across all channels.

Pricing

ShipHero pricing varies based on storage volume, order volume, and fulfillment services. Contact ShipHero directly for a quote tailored to your business needs.

Support

For questions about this integration, contact Fulfil support. For ShipHero-specific questions or to set up your account, visit ShipHero or reach out to your ShipHero account manager.

Frequently asked questions

How do I set up ShipHero fulfillment in Fulfil?

To set up ShipHero in Fulfil, navigate to Inventory & Stock → Locations, create a new warehouse with Type set to 3PL, and configure your ShipHero credentials. The setup typically takes 1 hour.

Can I use ShipHero for both Shopify and Amazon orders?

Yes, Fulfil's ERP automatically imports orders from Shopify, Amazon, and other channels. You can route all these orders to ShipHero for fulfillment, and tracking information syncs back to each sales channel automatically.

How does inventory sync work with ShipHero?

Inventory levels automatically sync in real-time between ShipHero and Fulfil. When products are received at ShipHero, stock levels update in Fulfil immediately. When orders are fulfilled, inventory decreases automatically. This ensures accurate stock counts across all your sales channels.

Can I send supplier shipments to ShipHero for receiving?

Yes, you can send purchase orders and supplier shipments directly to ShipHero for receiving. Fulfil exports the shipment details to ShipHero, and once they receive and inspect the products, the shipment is automatically marked as received in Fulfil with updated inventory levels.

Does tracking information sync automatically?

Yes, when ShipHero fulfills an order, tracking numbers automatically sync to Fulfil and push back to Shopify, Amazon, and other connected sales channels, triggering automated customer notification emails.

Can I route orders automatically to ShipHero?

Yes, Fulfil's automation rules allow you to automatically route specific orders to ShipHero based on product type, destination, inventory availability, or custom criteria. This eliminates manual warehouse assignment and ensures orders flow to the right fulfillment center automatically.

How are returns handled with ShipHero?

Returns can be sent directly to ShipHero for inspection and restocking. Once ShipHero receives and inspects returned products, inventory automatically updates in Fulfil and syncs back to your sales channels, making products available for sale again.

Can I manage multiple ShipHero warehouse locations?

Yes, Fulfil supports multiple ShipHero warehouse locations with unified visibility. You can view inventory across all ShipHero facilities, route orders to the optimal location based on proximity or stock availability, and track fulfillment status across all locations from a single dashboard.

How does order batching work with ShipHero?

Fulfil can batch multiple orders together before sending them to ShipHero based on your configured sync schedule. This reduces API calls and streamlines fulfillment operations. You can adjust the batch frequency to match your fulfillment volume—from every 5 minutes for high-volume operations to hourly for lower volumes.

Can I split orders between my own warehouse and ShipHero?

Yes, Fulfil intelligently splits orders when inventory is distributed across multiple warehouses. If some items are at ShipHero and others in your own warehouse, Fulfil creates separate shipments for each location, ensuring customers receive all their items while optimizing fulfillment from the most appropriate facility.

Ready to get started with ShipHero?

Book a demo to learn how Fulfil integrates with ShipHero.

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