ITS Logistics × Fulfil
3PL PROVIDER

ITS Logistics

Partner with ITS Logistics for transportation, drayage, intermodal services, and strategic fulfillment powered by technology-driven solutions.

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Overview

Since 1999, ITS Logistics has led the industry with top-ranking asset-lite and asset-based transportation, custom-built flexible port/rail drayage and intermodal services, and strategic distribution and fulfillment. DTC and wholesale brands choose ITS Logistics for their commitment to innovation, technology-driven solutions, and unparalleled service that sets them apart. Fulfil's integration with ITS Logistics enables merchants to leverage their fulfillment network while maintaining complete visibility over inventory and orders.

Type: API-Based 3PL Integration

Capabilities

  • Customer shipment fulfillment with tracking
  • Outbound internal shipments (transfers out)
  • Supplier shipment receiving
  • Inbound internal shipments (transfers in)
  • Real-time inventory adjustments
  • Bi-directional communication via Fulfil's 3PL API

Supported Actions

From Fulfil to ITS Logistics:

  • Fetch and acknowledge customer shipments for fulfillment
  • Fetch and acknowledge outbound internal shipments
  • Fetch and acknowledge supplier shipments for receiving
  • Fetch and acknowledge inbound internal shipments

From ITS Logistics to Fulfil:

  • Send fulfillment updates with tracking numbers for customer shipments
  • Send fulfillment updates with tracking numbers for internal shipments
  • Send receiving confirmations for supplier shipments
  • Send receiving confirmations for inbound internal shipments
  • Adjust inventory levels

Best For

  • Complex Logistics Operations: Brands requiring transportation, warehousing, and fulfillment services
  • Port/Rail Drayage: Companies importing products that need port drayage services
  • Intermodal Shipping: Businesses utilizing multiple transportation modes
  • Strategic Distribution: Brands needing sophisticated fulfillment strategies
Setup Instructions

Step 1: Create ITS Logistics Warehouse in Fulfil

  1. Navigate to Inventory & Stock > Locations
  2. Click Setup New Location
  3. Select Warehouse and configure:
  4. Type: 3PL
  5. 3PL Source: Another 3PL using API
  6. Structure: As required for your operations
  7. Click Create

Step 2: Generate and Share JWT Token

  1. Open the ITS Logistics warehouse in Fulfil
  2. Click View access token to display the JWT token
  3. Share this token with ITS Logistics to enable API authentication

Note: Only users with designated contact permission can view the JWT token. Contact Fulfil support if you need assistance accessing the token.

Step 3: Test the Integration

Work with ITS Logistics to thoroughly test the integration across all workflows:

Fulfillment Testing:
- ✓ ITS Logistics can fetch and acknowledge customer shipments
- ✓ ITS Logistics can fetch and acknowledge outbound internal shipments
- ✓ ITS Logistics can send fulfillment updates with tracking numbers for customer shipments
- ✓ ITS Logistics can send fulfillment updates with tracking numbers for internal shipments

Inventory Testing:
- ✓ ITS Logistics can successfully adjust inventory in Fulfil

Receiving Testing:
- ✓ ITS Logistics can fetch and acknowledge supplier shipments
- ✓ ITS Logistics can fetch and acknowledge inbound internal shipments
- ✓ ITS Logistics can send receiving confirmations for supplier shipments
- ✓ ITS Logistics can send receiving confirmations for inbound internal shipments

Step 4: Configure Automation Rules

Set up automation rules to route orders to ITS Logistics based on your business logic:

  1. Navigate to Settings > Automation Rules
  2. Create rule triggered on: Customer Shipments / Waiting
  3. Add conditions based on destination, product type, or other criteria
  4. Add actions:
  5. Set Warehouse: Select ITS Logistics warehouse
  6. Change Carrier: Select appropriate shipping carrier

Step 5: Update Channel Settings

Configure sales channel settings to include ITS Logistics:
- Add ITS Logistics as an available warehouse for inventory sync
- Enable order routing to ITS Logistics for applicable channels
- Configure inventory export settings

Features in Fulfil

API-Based Integration

ITS Logistics built their integration using Fulfil's comprehensive 3PL API, enabling real-time communication for all fulfillment, receiving, and inventory operations.

Full Shipment Lifecycle

Track customer shipments from order creation through fulfillment with automatic status updates and tracking number synchronization.

Bi-Directional Transfers

Send inventory between your warehouses and ITS Logistics facilities with automated tracking and receiving confirmations.

Real-Time Inventory Sync

Inventory adjustments made at ITS Logistics facilities automatically reflect in Fulfil, maintaining accurate stock levels across all channels.

Flexible Receiving

Handle supplier shipments and internal transfers at ITS Logistics with automatic receipt confirmations and inventory updates.

Integration Details

This integration was developed by ITS Logistics using Fulfil's 3PL API, enabling robust bi-directional communication between systems.

For more information about ITS Logistics services and integration capabilities, contact Kasia Wenker at ITS Logistics.

Support

For questions about this integration, contact Fulfil support. For ITS Logistics-specific questions or to set up your account, visit ITS Logistics or contact your ITS Logistics representative.

Frequently asked questions

How do I set up ITS Logistics fulfillment in Fulfil?

To set up ITS Logistics in Fulfil, navigate to Inventory & Stock → Locations, create a new warehouse with Type set to 3PL, and configure your ITS Logistics credentials. The setup typically takes 1 hour.

Can I use ITS Logistics for both Shopify and Amazon orders?

Yes, Fulfil's ERP automatically imports orders from Shopify, Amazon, and other channels. You can route all these orders to ITS Logistics for fulfillment, and tracking information syncs back to each sales channel automatically.

How does inventory sync work with ITS Logistics?

Inventory levels automatically sync in real-time between ITS Logistics and Fulfil. When products are received at ITS Logistics, stock levels update in Fulfil immediately. When orders are fulfilled, inventory decreases automatically. This ensures accurate stock counts across all your sales channels.

Can I send supplier shipments to ITS Logistics for receiving?

Yes, you can send purchase orders and supplier shipments directly to ITS Logistics for receiving. Fulfil exports the shipment details to ITS Logistics, and once they receive and inspect the products, the shipment is automatically marked as received in Fulfil with updated inventory levels.

Does tracking information sync automatically?

Yes, when ITS Logistics fulfills an order, tracking numbers automatically sync to Fulfil and push back to Shopify, Amazon, and other connected sales channels, triggering automated customer notification emails.

Can I route orders automatically to ITS Logistics?

Yes, Fulfil's automation rules allow you to automatically route specific orders to ITS Logistics based on product type, destination, inventory availability, or custom criteria. This eliminates manual warehouse assignment and ensures orders flow to the right fulfillment center automatically.

How are returns handled with ITS Logistics?

Returns can be sent directly to ITS Logistics for inspection and restocking. Once ITS Logistics receives and inspects returned products, inventory automatically updates in Fulfil and syncs back to your sales channels, making products available for sale again.

Can I manage multiple ITS Logistics warehouse locations?

Yes, Fulfil supports multiple ITS Logistics warehouse locations with unified visibility. You can view inventory across all ITS Logistics facilities, route orders to the optimal location based on proximity or stock availability, and track fulfillment status across all locations from a single dashboard.

How does order batching work with ITS Logistics?

Fulfil can batch multiple orders together before sending them to ITS Logistics based on your configured sync schedule. This reduces API calls and streamlines fulfillment operations. You can adjust the batch frequency to match your fulfillment volume—from every 5 minutes for high-volume operations to hourly for lower volumes.

Can I split orders between my own warehouse and ITS Logistics?

Yes, Fulfil intelligently splits orders when inventory is distributed across multiple warehouses. If some items are at ITS Logistics and others in your own warehouse, Fulfil creates separate shipments for each location, ensuring customers receive all their items while optimizing fulfillment from the most appropriate facility.

Ready to get started with ITS Logistics?

Book a demo to learn how Fulfil integrates with ITS Logistics.

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