Overview

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Mejuri is a direct-to-consumer e-commerce company based in Toronto, experiencing remarkable growth of approximately 400% year over year. They sell through Shopify online and through 40+ retail stores powered by Shopify POS. The company operates a sophisticated warehouse operation handling everything from logistics and shipping to returns processing and order fulfillment.

Challenge

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Managing rapid growth presented significant operational challenges for Mejuri. The company's expansion necessitated a move to a new warehouse four times the size of their previous facility. They needed a system that could handle their growing operational complexity, including dedicated picking areas, packing lines, return functionality, receiving lines, and inventory control. During peak seasons like Black Friday and Cyber Monday, the operation needed to scale from 40-50 staff members to 120 across multiple shifts, while maintaining accuracy and efficiency.

Solution

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Mejuri implemented Fulfil as their comprehensive Enterprise Resource Planning (ERP) and Warehouse Management System (WMS). The platform serves as their central system for multiple operational functions. The solution manages shipping operations through the shipping app, generating carrier labels and handling shipment tracking. The platform facilitates picking processes, supports the purchasing team's PO creation, and enables the inventory team to allocate stock for shipments to more than 30 countries. Fulfil's native integration with carriers like DHL, FedEx, Wizmo and FleetOptics further streamlines their international shipping operations. Fulfil’s native integration with Shopify and Shopify POS enables seamless order management and inventory management visibility across 40+ Brick and Mortar Retail stores.

Results

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The implementation of Fulfil has delivered significant operational achievements:

The company has successfully scaled their operation, reaching a record-breaking milestone of nearly 10,000 shipments in a single day during peak season—four times their previous year's volume. The shipping app's user-friendly interface has enabled seamless onboarding of new staff members, requiring only a tablet and login credentials to begin processing orders within minutes.

The platform's intuitive design provides clear visual cues that help prevent errors, such as flagging canceled orders, holds, or missing items. This has helped maintain accuracy even during periods of intense scaling. The system provides comprehensive visibility into productivity metrics, allowing the team to monitor daily shipping volumes, incoming orders, and track whether they're ahead or behind schedule.

From an inventory management perspective, the platform offers valuable insights into customer trends and product popularity, enabling better stock management and planning. The system has proven particularly valuable during seasonal peaks, allowing Mejuri to rapidly scale their workforce while maintaining operational efficiency and order accuracy.

What's Next

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With Fulfil's robust platform supporting their operations, Mejuri is well-positioned to continue their impressive growth trajectory. The scalability of the system, combined with its ease of use and comprehensive functionality, provides the foundation needed to maintain operational excellence while expanding their global presence. The platform's ability to handle increasing order volumes while maintaining accuracy and efficiency suggests it will continue to be a crucial tool in Mejuri's ongoing expansion.

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