EDI Document

855 PO Acknowledgement.
Confirm orders automatically.

When you process an 850 order in Fulfil, the system automatically sends an 855 back to the retailer confirming you got the order and will fulfill it.

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What's included in an 855.

The 855 confirms order acceptance and can indicate any changes or issues.

Confirmation Details

  • ✓ Original PO number reference
  • ✓ Acceptance status (accepted/rejected)
  • ✓ Acknowledgement date and time
  • ✓ Vendor order number (your internal ID)

Item Status

  • ✓ Confirmed quantities per item
  • ✓ Expected ship dates
  • ✓ Out-of-stock or backordered items
  • ✓ Substitutions or changes

How 855 works in Fulfil.

Fulfil automatically sends 855 acknowledgements when you accept orders.

1

You receive 850 order

A retailer's 850 Purchase Order arrives in Fulfil and creates a sales order ready for review.

2

You accept the order

When you process the order in Fulfil (checking inventory, confirming quantities), Fulfil generates the 855 acknowledgement.

3

Fulfil sends 855

The 855 automatically goes back to the retailer via EDI, confirming you received and will fulfill the order.

✓

Retailer is notified

The retailer knows you got their order and won't call to check if it was received. Their system updates the order status automatically.

Why 855 matters for your business.

Professional communication

Major retailers require order acknowledgement. The 855 shows you're a professional vendor who confirms orders promptly. Retailers expect this level of communication.

Prevent phone calls

Without an 855, retailers don't know if you received their order. They'll call your customer service team to check, wasting time on both sides. The 855 prevents these unnecessary calls.

Flag issues early

The 855 lets you communicate if items are out of stock or quantities need adjustment. This allows the retailer to make decisions early instead of being surprised when shipments arrive short.

Meet compliance requirements

Most major retailers require an 855 acknowledgement for every order. Fulfil sends it automatically when the order moves to Processing, so you meet these requirements without manual follow-up.

Related EDI documents.

The 855 Acknowledgement works with other EDI documents.

850

Purchase Order

The order you're acknowledging
856

Advance Ship Notice

Send when order ships
997

Functional Ack

Technical receipt confirmation

FAQ

Questions? Answers.

When does Fulfil send an 855 acknowledgement?
Fulfil generates the 855 when the sales order created from the 850 moves from Draft to Processing, which happens when you Confirm and then Process the order. The document is queued and the scheduler transmits it automatically through your EDI integration. The 855 is outbound only.
What does an 855 communicate to the retailer?
The 855 references the 850 PO number being acknowledged and states whether the order is accepted, rejected, or accepted with changes. At the line level it confirms the quantity accepted, backordered, or rejected, includes pricing confirmation or alternative pricing, and gives an estimated ship date.
Can I correct an 855 before it is transmitted?
Yes. While the 855 is still in Outbox state, you can click Abort to cancel transmission, update the sales order, and reprocess to re-trigger the 855. Once it has been transmitted you cannot recall it, so corrections after that point need to be communicated to the trading partner directly.
How does the 855 relate to the 850 it acknowledges?
The 855 is sent in response to an inbound 850 Purchase Order and includes the original PO number and control reference for traceability. You can find the 855 in the Related Records section of the sales order it was generated from.
Why might an 855 be rejected by the trading partner?
Common causes are an unrecognized PO number, a unit price that does not match the original 850, or a quantity that exceeds what was ordered. Review the rejection reason on the document record, correct the sales order, and reprocess to send a new 855.
Which EDI documents work with the 855?
The 855 acknowledges the 850 Purchase Order, precedes the 856 Advance Ship Notice sent when the order ships, and is distinct from the 997 Functional Acknowledgement that confirms only that a document was received and parsed.

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